Cerberus Support Center

You can purchase credits by navigating to the 'Billing' or 'Pricing' section in your user dashboard and selecting your desired credit package. We accept all major payment methods.

We currently support Credit/Debit Cards, PayPal, and various Cryptocurrency options (BTC, ETH, USDT) for instant credit top-up.

Yes. If the unlocking tool reports a genuine failure (e.g., 'Failure: Device not supported'), the unused credits will be automatically refunded to your account balance. For failed attempts due to user error, please submit a ticket for manual review.

Our standard response time for tickets is within 4-6 hours during business days (09:00 - 18:00 UTC). Critical issues are prioritized and often addressed faster.